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Twitter Support Fail

While I don’t wish to be too whiny and entitled, given that Twitter is a free service, I really am annoyed at the moment. If you have an account called “Support” it would nice to actually provide some support, would it not?

Even an automated reply to Direct Messages begging for help, even one that says “we’re swamped with support requests so we probably won’t get to yours ever” would be polite – and better than the utter silence I’ve encountered so far.

While I’m at it, if any reader knows how to make wordpress plugins talk to twitter in our brave new OAuth world, I would greatly appreciate any help. I register my blog as an app, I copy and paste my keys and secrets, and twitter tells me the token’s already been used, and I can’t log in. Grrrr.

Update: a week after my direct message to @support, I got what appears to be an automated reply directing me to fill in a web form for ‘twicket’ and saying they’ll get back to me soon after that. Here’s hoping

Twitter’s Virtual Coffeehouses and the Re-Enlightenment

In a recent blog post, Atheist Climber wrote about an “Atheist Re-Enlightenment”. I thought it was an interesting notion, and he accompanied it by tweeting a link to the Wikipedia page on the Enlightenment.

In the Atheist Climber article there is a discussion of the need for a re-enlightenment – and I certainly agree. What struck me though, was something only touched on there, but that really stood out in the Wiki article on the Enlightenment.

Now first: I’m an uncultured sod, innit? I knew almost nothing about the Enlightenment – and so was very grateful for the link and the prompt to read about it. The thing that struck me was that is wasn’t simply that lots of cool stuff was discovered or done, but that there was a shift towards being inclusive of the public, and widening both the availability of knowledge, and the discussion – of knowledge, of science, of politics, of philosophy …. Coffeehouses sprang up, and became places where the public would meet and discuss these things.

Really I think that’s what we need: inclusion. Getting more and more people discussing all of this. As Atheist Climber noted, the internet can facilitate this; he mentioned atheists and sceptics popping up on his facebook page and so on. I must say that despite having intelligent and thoughtful facebook friends, discussions on serious issues don’t seem to do much more than get ‘liked’. Twitter on the other hand is full of these sorts of discussions. All the time. Everywhere across the world. It’s like a vast network of “virtual coffeehouses” through which I think and hope a Re-Enlightenment really could spread.

So … anyone reading this who isn’t on Twitter: what the hell are you waiting for? :P Turn on, sign up and join in. I’ll make it easy to start: I’ve created a list called Coffeehouse, which comprises those tweeps with whom I tend to have those sorts of conversations. Follow that list, and join in the conversations. You might learn something (I certainly do) and you might impart some knowledge (I hope I do). – And then spread the word further; the more, the enlighteneder. ;)

Apologies – testing testing …

I’m trying out different themes. As this blog is almost a year old it’s time for a change in appearance. I find it hard to judge from previews, so if you hang around this evening/night and refresh the page a few times you may find a lot changing ;)

New photo journal

Yep – I went and got another website ;) I joined Blipfoto. Now while I will keep up my posts to Flickr, and add more than my daily photos there, my Blipfoto page will be the main site for my daily pics.

I blame Nickynocky – as usual if it’s photography related. You should check out her Blipfoto journal as well.

So how many sites do I have now? (he wonders idly to himself) …

Here

Facebook

Twitter

Youtube

Flickr

And now Blipfoto

And a couple of defunct sites that however still exist: my Myspace, and the personal website I had before this.

That’s just silly…

… Any ideas for the next one??

Digital vs physical (another false dichotomy)

I was reading this morning a bunch of posts on Twitter by Erik Larsen (creator of Savage Dragon; one of the original founders of Image Comics, if memory serves). Larsen was having a discussion with various tweeps about digital vs print media for comics. I was particularly struck by the attitude he noted some people have: “print can’t die soon enough”. His question: why wish the demise of a medium just because it’s not your preferred one?

There’s an obvious parallel with music here: both have been in a physical format only, but with computers having more storage and sound and graphics etc, and the Internet as a means of distribution, they are both to be found – legally and illegally – in digitised form. Both also have people clamouring for the demise of the physical format – as though that will magically make their digital experience better … or something.

The thing I really don’t get is why anyone would have an active wish for one medium of an artform they love to disappear. That just seems wrong-headed to me. Surely the more, the better. Many people seem to cling to the quaint notion that once physical media die, and everything’s available only digitally, it will magically be free!!! I would have thought that if one (the dominant) medium disappears the other would become more expensive to pick up the loss. Duh. Creators (already not on any most-wealthy lists, generally) aren’t going to live in a small tin shack just so you can have free comics and music on teh Internetz!!!

Take comics specifically. Digital comics are great, sure. I have a whole bunch of comics on my iPhone. That’s convenient … in terms of carrying them around. It’s a pain in the proverbial to read them though, and doesn’t do the comics any justice. Ok, my computer has a lovely big screen on which the comics look pretty choice … but it’s pretty damn hard to curl up in a comfy chair with a 24″ iMac …

But why would I want digital comics to disappear? They allow me to carry lots around with me; if they’re online one can access them from anywhere; some people prefer them digitally … oh, and the more distribution, the better for the creators (I would have thought) You know: those people who spend a large part of their lives busting their guts over what entertains us.

With music I think I’m a bit strange ;-) I haven’t played a cd in ages. I have more on my iPod than I can listen to in days, and that’s portable and lovely and all the rest of it. But I buy CDs. I like to have CDs. I like the physical medium – and why shouldn’t I have it, just because some people prefer digital (which – newsflash!! – sounds like crap compared to a cd anyway … but who cares, right? The cool kids all just listen to music on their phones anyway …)

So what’s the point of this rambling? ;-) Just that both physical and digital media have their strengths, and each can be seen as preferable over the other in one aspect or another. However I see that as a reason to maintain the viability of both forms, rather than kill one off. The digital media age requires a significant shift in thinking to be best used, but I don’t see that it requires the loss of physical media.

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